SHIPPING POLICY

Shipping Policy

At Love Your Trip Shop, we are committed to delivering your orders quickly, discreetly, and securely. Below you will find detailed information regarding processing times, shipping rates, delivery expectations, and order tracking.

1. Order Processing Times

  • Processing Standard: All orders are processed within 1 to 3 business days (excluding weekends and statutory holidays) after receiving your order confirmation email.

  • High-Volume Notice: During high-volume periods (such as promotional sales, holiday seasons, or product drops), processing times may take up to 3–5 business days.

  • Order Confirmation: You will receive a notification email containing order details as soon as your order is placed, followed by a separate email with tracking information once your package has shipped.

2. Discreet Packaging

We respect your privacy. All shipments from Love Your Trip Shop are sent in plain, unbranded packaging (padded envelopes or standard brown boxes) without product descriptions or brand identifiers on the exterior label.

3. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on package weight and destination.

Shipping Method Estimated Delivery Time Details
Standard Shipping 3 – 7 Business Days Standard ground shipping for domestic orders.
Expedited Shipping 2 – 3 Business Days Priority handling and faster transit.
Overnight / Express 1 – 2 Business Days Subject to carrier availability and checkout selection.

Delivery times are estimates provided by shipping carriers and are not guaranteed.

4. Shipping Temperature & Product Care (Mushroom Chocolates & Gummies)

Because our LYT Mushroom Chocolates and LYT Mushroom Gummies are perishable when exposed to extreme temperature fluctuations:

  • Warm Weather Handling: During warmer months, we take additional precautions to prevent melting during transit. However, we strongly recommend retrieving packages immediately upon delivery to prevent extended exposure to direct heat or porch sun.

  • Storage Upon Arrival: We suggest placing your chocolate or gummy products in a cool, dry place (or refrigerator) for at least 30–60 minutes upon arrival before consuming.

5. Order Tracking

Once your order has shipped, you will receive an automated email containing your carrier tracking number.

  • Please allow 24–48 hours for the tracking information to update in the carrier’s system after receiving your tracking link.

  • If you have not received your tracking info within 4 business days of placing your order, please contact us at [Insert Customer Support Email] with your name and order number.

6. Address Accuracy & Redirects

Please double-check your shipping address carefully during checkout.

  • Incorrect Addresses: Love Your Trip Shop is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

  • Address Changes: If you notice an error in your address, contact us immediately at [Insert Customer Support Email]. Once an order has been processed or handed over to the shipping carrier, we cannot alter the delivery address.

  • Returned Packages: If a package is returned to us as “Undeliverable” or “Insufficient Address,” the customer will be responsible for re-shipping fees.

7. Lost, Stolen, or Damaged Packages

  • Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the damaged product and outer packaging so we can inspect and assist you.

  • Stolen / Missing Packages: If your tracking number marks your package as “Delivered” but you have not received it:

    1. Check surrounding areas, porch, and with neighbors/building management.

    2. Wait 24 hours (carriers sometimes mark packages delivered prematurely).

    3. Contact the carrier directly to open an investigation.

Love Your Trip Shop is not liable for packages marked delivered by the carrier that are subsequently stolen or misplaced.

8. Restrictive & Regional Shipping Rules

It is the responsibility of the customer to understand local regulations regarding the purchase and possession of mushroom products in their jurisdiction. By completing a purchase on our website, you confirm that your purchase complies with your local regulations.

9. Contact Us

For any shipping-related questions, tracking issues, or inquiries, please contact our support team:

  • Support Hours: Monday – Friday (9:00 AM – 5:00 PM EST)